Q. Is it safe to provide my card details online?

A. Our payments are secured using the very latest security procedures, so you are as secure as you can be shopping online today. If you would prefer, you can place your order and call us on 01326 569569 and pay over the phone (during normall business hours) or you can drop us an email to info@outbacktrading.co.uk and request a callback.

We can also accept BACS payments (online banking) or you can pay us via your PayPal account.

Q. Do you accept returns?

A. Yes. We want you to be satisfied with your purchase, but if it is not suitable, please return the item using the returns form provided.

Q. How quickly do you provide refunds?

A. As soon as the item/s is received by Outback Trading we try to process your refund as soon as possible. It can however take up to 7 working days to process.

Q. Can we call you for advice or help?

A. Yes. If you are unsure about your product choices or you need help finding a suitable product for your needs, please call us on 01326 569569 and we will be pleased to help.

Q. How 'waterproof' are the waterproof products you sell?

A. If a product says it's waterproof, it indicates the product will perform well in the rain, including medium to heavy showers.
Many companies will state their waterproof rating, and we do our best to pass that information onto you. 
all waterproof ratings are subject to following the manufacturers general care guidelines (if unsure, please ask)

If you are walking or trekking in extreme climates or rain storm regions around the globe, please contact us and we can recommend the right kit for you.

Q. Do you sell camping gas?

A. Yes. Camping gas can be purchased from the store during business hours.