We hope you will be completely satisfied with any product purchased from Outback Trading, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 14 days from the day after delivery with the exception of food types which due to health and hygiene reasons we cannot accept back.
Download & Print >> OUR RETURN FORM <<
After 14 days items can only be returned at our discretion and a restocking fee of 15% will be applied.
All goods should be returned in the same new condition they were supplied and with all tags attached.
FREE Jack Wolfskin T-Shirt Terms & Conditions
We encourage people to take full advantage of this great offer we have running at the moment for a Free Jack Wolfskin T-Shirt with any order over £75... but we do have a few T&C's when it comes to returns so this offer still stays fair for everyone.
If you purchase an item and receive a free T-shirt with the order you must include the t-shirt with your return if you would like to receive a full refund. If you would like to keep the t-shirt but return the paid item, we will deduct the current price of the t-shirt from your refund. If you have ordered e.g. 'walking boots' and received a free T-shirt and need to exchange the size, please get in touch with us via the contact section before returning to us so we can secure the preferred size and you can then keep hold of the T-shirt.
If we do not have the size available, the terms above for 'Return for refund' will apply. Please if you have any further questions in regards to this offer or need some help in anyway, just give us a call. One of the team will be more than happy to assist.
Special orders ie, items not carried in stock, special make up items and items that are obsolete and are delivered direct from manufacturer are non returnable unless faulty.
You are responsible for the postage costs and the risk of loss or damage when returning the goods to us. We become responsible for the item once it has been delivered back to us.
Our return address is:-
OUTBACK TRADING - TRIFID LTD
THE ANGEL CENTRE
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us or the item is faulty and within it's warranty. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Please allow 14 days for refunds to be processed and credited to your account.
How do I return items?
In order receive a refund or have an exchange the garment or product must be returned to Outback Trading Ltd with all tags and swing tags attached, tags must not be removed from garments and all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product' and in the case of tents they must never have been pitched. If we are unable to resell the product as brand new we cannot issue a refund or exchange product.
In the case of footwear, postage or courier labels must not be stuck directly to the outside of the footwear box, the footwear box must be returned in a bag or another box, if the footwear box has tape and labels stuck directly to it we will not be able to resell so therefor cannot refund or exchange. Outback Trading Ltd will not be responsible for the return postage cost of any item returned to us that does not meet the criteria above.
Please make sure goods are securely packaged to avoid damage in transit.
Download & Print >> OUR RETURN FORM <<
VERY IMPORTANT YOU MUST READ THIS PLEASE
We try very hard to get the item to you in perfect condition however, sometimes damages do occur.
If you have a fault with your item, if we send you the wrong size or occasionally the wrong item please kindly email us within 48 hours and we will arrange collection and a replacement or refund.
There is no need to open a seller case as we will solve everything for you at once.
Please do not click the seller fault rate button on Paypal or elsewhere as this is not necessary and it damages our seller status.
Thank you for your kind understanding.
Full Return Policy
Under the Consumer Contracts Regulations, you have the right to return your order up to 14 days from the day you receive your goods. If 14 days have gone by since your purchase, refunds or exchange are at the discretion of Outback Trading.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
Additional non-returnable items:
Downloadable software products
Because of the nature of some products, we do not offer refunds on swimwear, whistles or ski helmets (safety headwear).
This list is not exhaustive and does not affect your statutory rights.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Outback Trading, The Angel Centre, Tyacke Road, Helston, Cornwall, UK, TR13 8RR.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Tyacke Road Helston GB TR13 8RR
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.