Returns

Returns

We hope you will be completely satisfied with any product purchased from Outback Trading.co.uk, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 14 days from the day after delivery with the exception of food types which due to health and hygiene reasons we cannot accept back.

Download & Print >> OUR RETURN FORM <<

All goods should be returned in the same new condition they were supplied and with all tags attached. 

Purchases in store may be eligible for an exchange or credit note at the managers digression.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If requesting an exchange, depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You are responsible for the postage costs and the risk of loss or damage when returning the goods to us. We become responsible for the item once it has been delivered back to us.

Our return address is:-

OUTBACK TRADING  - TRIFID LTD

UNIT 2-4 THE ANGEL CENTRE

TYACKE ROAD

HELSTON

CORNWALL

TR13 8RR

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us or the item is faulty and within it's warranty. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Please allow 14 days for refunds to be processed and credited to your account.

How do I return items?

In order receive a refund or have an exchange the garment or product must be returned to Outback Trading Ltd with all tags and swing tags attached, tags must not be removed from garments and all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product' and in the case of tents they must never have been pitched. If we are unable to resell the product as brand new we cannot issue a refund or exchange product.

In the case of footwear, postage or courier labels must not be stuck directly to the outside of the footwear box, the footwear box must be returned in a bag or another box, if the footwear box has tape and labels stuck directly to it we will not be able to resell so therefor cannot refund or exchange. Outback Trading Ltd will not be responsible for the return postage cost of any item returned to us.

Please make sure goods are securely packaged to avoid damage in transit.

Download & Print >> OUR RETURN FORM <<

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

VERY IMPORTANT YOU MUST READ THIS PLEASE

We try very hard to get the item to you in perfect condition however, sometimes damages do occur.

If you have a fault with your item, if we send you the wrong size or occasionally the wrong item please kindly email us within 48 hours and we will arrange collection and a replacement or refund.

There is no need to open a seller case as we will solve everything for you at once.

Please do not click the seller fault rate button on Paypal or elsewhere as this is not necessary and it damages our seller status. 

Thank you for your kind understanding.

Full Return Policy - Online only

Under the Consumer Contracts Regulations, you have the right to return your order up to 14 days from the day you receive your goods. If 14 days have gone by since your purchase, refunds or exchange are at the discretion of Outback Trading.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are non-returnable items.

Because of the nature of some products, we do not offer refunds on swimwear, whistles or ski helmets (safety headwear).

This list is not exhaustive and does not affect your statutory rights.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@outbacktrading.co.uk and send your item to: Outback Trading, The Angel Centre, Tyacke Road, Helston, Cornwall, UK, TR13 8RR.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Unit 2-4 Tyacke Road Helston GB TR13 8RR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.